Terms of Service

1. Acceptance of Terms

By accessing or using any website, software, or services provided by Origami Digital Solutions ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

These terms apply to all visitors, users, and clients of Origami Health Suite, Civil Monitoring Works, and all associated digital services.

2. Products & Services

Origami Digital Solutions provides the following enterprise software products:

• Origami Health Suite — a comprehensive hospital management platform covering OPD, IPD, Lab, Pharmacy, Accounts, Biomedical Waste management, and more
• Civil Monitoring Works — an IoT-driven structural health monitoring platform for bridges, dams and buildings
• Associated mobile applications, APIs, and support services

Features, pricing, and availability of services may change at any time. We will provide reasonable notice of material changes to existing clients.

3. Licence & Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use our software solely for your organisation's internal operations.

You may not:

• Copy, modify, or distribute our software without written permission
• Reverse-engineer, decompile, or attempt to extract source code
• Sub-license, sell, or resell access to any part of our platform
• Use our services for any unlawful purpose or in violation of Indian regulations
• Attempt to gain unauthorised access to any system or data

4. Client Responsibilities

As a licensed client, you agree to:

• Provide accurate information during registration and onboarding
• Maintain the confidentiality of login credentials for all staff accounts
• Promptly notify us of any security breach or unauthorised access
• Ensure your use complies with applicable healthcare regulations including ABDM and CPCB guidelines
• Pay all applicable fees on time as per your subscription agreement

5. Data & Privacy

Patient and operational data entered into Origami software remains the property of the client organisation. We act as a data processor on your behalf. We do not access, share, or monetise client data without explicit consent. Full details are in our Privacy Policy.

6. Uptime & Support

We target 99.9% uptime for all hosted services. Scheduled maintenance will be communicated in advance. Support is available Monday–Saturday, 9 AM – 6 PM IST. Emergency support for critical failures is available 24/7 for active subscribers.

7. Payment & Subscription

Subscription fees are billed as per the agreed plan (monthly or annual). All prices are in Indian Rupees (INR) and are exclusive of applicable taxes. Failure to pay within the agreed period may result in service suspension. Refund requests are evaluated within 30 days of payment.

8. Limitation of Liability

To the maximum extent permitted by law, Origami Digital Solutions shall not be liable for indirect, incidental, or consequential damages. Our total liability to any client shall not exceed the fees paid in the three months preceding the claim.

9. Termination

Either party may terminate the service agreement with 30 days' written notice. We reserve the right to terminate immediately in cases of material breach or unlawful use. Upon termination, you retain 15 days to export your data.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Shimla, Himachal Pradesh.